PRIVACY POLICY
Privacy Policy for Wiyak
Wiyak For Delivery of Consumables ("us", "we", or "our", or “Wiyak”) collects information about you when you use our Platform (defined as mobile application and website), and other products and services (the "Service"). The primary purpose for which we collect your personal information is to provide you with the services you have requested. You agree we may use and disclose your personal information and other data for this purpose and also for secondary purposes, including to personalize your user experience and to promote Wiyak and third party products and services to you. Our Privacy Policy (see directly below) explains how we collect, use and disclose your personal information, the extent to which your personal information may be disclosed to overseas recipients and how to access, correct or complain about the handling of your personal information.
Consent
This policy sets out how Wiyak collects, uses, discloses and manages your personal information. By accessing or using Wiyak’s Platform, you agree to the collection, use and disclosure of your personal information in the manner described in this Privacy Policy.
Scope and Application
This privacy policy applies to persons anywhere in the world who access or use our Services as well as to drivers, partner transportation companies, or any other persons who use our platform under license.
What personal information about me is collected?
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
Personal information collected by Wiyak includes the following:
Contact information which may include name, company name, address, email address and mobile phone number;
User IDs and passwords;
Services provided to you, including saved items and searches;
Your public social profile information (e.g. name, profile picture) together with the email address you use to log into your social media account;
If you participate in any surveys we, or a third party service provider acting on our behalf, may conduct from time to time, personal information relating to your survey responses;
If you are applying for employment with us, personal information that is relevant to such employment;
Information obtained as a result of your use of our mobile website or application such as geo-locations and unique device identifiers;
If you are using an Android device, advertising-specific device identifiers (if you opt-out of ad tracking, you may reset the advertising-specific device identifiers to disassociate the device from re-marketing data that was collected and passed before the opt-out. For more information, please contact your device manufacturer); and
If you are using an Apple device, you’re Advertising Identifier.
Wiyak does not collect sensitive information as defined in the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records (save where provided by law enforcement authorities) or health information. However, subject to obtaining your prior consent, Wiyak may collect sensitive information from you in the course of considering an application for employment.
How is my personal information collected?
Wiyak collects personal information in a number of ways, including:
Directly from you when you provide information directly to Wiyak through our Platform; when you subscribe to a newsletter or any alerts; when you enter a competition or promotion conducted by Wiyak, or in a contract with your business to provide you with our services;
Directly from you when you communicate with Wiyak
Social networks where you choose to share that information when creating an account;
From 3rd party data providers and other entities where you have directed or otherwise consented to the collecting entity (or a service provider on its behalf) sending us data;
How we use your information
Wiyak will use the personal information it collects for the purpose for which you provided it, the purposes disclosed in this privacy policy, any related secondary purposes which you would reasonably expect and for any other purpose you have consented to.
More specifically, your personal information may be used for the following purposes:
To maintain appropriate business records;
To research, develop, improve and use within Wiyak’s Platform and Services and by its outsourced service providers to provide and improve their services;
To respond to an enquiry or provide our services, products or assistance that you request from us;
To conduct surveys to determine use and satisfaction with Wiyak services;
For the purposes of feedback, reviews and ratings;
To promote and market special offers and other services to you (if you do not want to receive these, please use the unsubscribe facility in a direct marketing communication sent to you);
For staff training and quality assurance;
For the purposes of finding and preventing fraud
For the purposes of communicating with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information related to our Platform, and for marketing and promotional purposes
Usage Data
We may collect information that your mobile device sends whenever you use our Service or when you access the Service by or through a browser. We follow a standard procedure of using log files. These files log visitors when they use our Service. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), SMS data, transaction information, date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.
Device permissions
Location data
When accessing our Platform, specifically the Wiyak application, we may request permission to collect your location from your device via the permission system used by your mobile operating system. If you consent to the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this may limit your ability to use certain features of our services
We use GPS technology to determine your current location as well as the location of our drivers to make it easier to get a ride whenever you need one. Location data helps improve our services, including pick up times, drop off times, navigation, and customer support.
Specifically, Wiyak collects location data when the app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of your mobile device. Wiyak collects this data from the time a ride is requested until it is finished. We use this data to enhance your experience on our Platform as well as our Service, enable safety features, and prevent and detect fraud.
Notifications: account and trip updates
With your permission, we use push notifications to keep you informed on your journeys (i.e. trip accepted, driver arrived, en-route, and trip completed) as well as any new promotions or offers that we may have. That said, you have the choice to either enable or disallow such collections through the settings on your mobile device.
SMS and Call log permissions
We use SMS based OTP verification codes for account creation or log-ins for security and safety purposes.
Payments
We provide online payment services within the Service. In that case, we use third-party services for payment processing. The information collected for this purpose is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, Discover and other similar services/brands.
Children's Information
We do not knowingly collect any Personal Identifiable Information from children under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
How is my information protected?
Wiyak takes reasonable steps to protect personal information collected from misuse, loss, unauthorized access, modifications or disclosure.
What if I choose not to provide my personal information?
If you choose not to provide personal information when requested, Wiyak may not be able to provide you with the full range of our services.
How to contact Wiyak about my personal information?
If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.
Does this policy change?
This policy may change over time. All changes will be published on this website.
